The full face value of the Token is credited on the top-up process to the participating partners product account. If the Token is lost or damaged it cannot be replaced. Authorised Shop2Shop outlets have the added feature of disabling tokens that are stolen in transit. A purchased Scan2Load token can only be loaded to a participating partner account for consumption of the participating partners products. Scan2load tokens cannot be exchanged for Cash they can only be loaded to purchase products.